One, Tay, three!

THE first McDonald’s in Dundee with three self-order kiosks has been completed by fast fit-out and construction experts Pacific Building.

The diner on Tayside underwent a £300,000 makeover to bring it into line with the company’s “Restaurant of the Future” concept.

During a five-day shutdown, the restaurant on Longtown Road went through a thorough refurbishment programme that involved:

• Removal of furniture
• Alterations to ceramic floor tiles
• Installation of beverage cell walls, priced menu boards, self-order kiosks and recycling units
• Relocation of kitchen equipment
• Installation of a new service counter
• A new ceiling in the kitchen
• New wiring and LED light fittings
• New power supplies to the kitchen
• New kitchen equipment, heating
• Ventilation and air conditioning alterations
• New panel board, distribution board and IT board
• CCTV alterations
• Signage
• Digital printed graphics throughout lobby

The double-sided kiosks, allied to a tablet-based menu system, allows McDonald’s to refresh the customer experience by offering imaginative ordering options.

With the self-order kiosk, the customer uses a touch screen to select their menu choices and then pays by credit or debit card via a keypad.

They are then given a receipt with an order number and they take that to the collection point to wait for their food to arrive.

All other McDonald’s eateries in the city that feature the SOKs, only have two to speak of, making the Longtown Road outlet unique at the time of publication.

• FOOTNOTE: Scotland’s first McDonald’s restaurant was opened in Dundee in 1987 – almost 13 years after the first UK branch launched in London.

The City of Discovery indeed!

More information and case study here.